INTEGRATION REQUEST PROCESS (click here to see the request process)
- Please be sure to read and complete all of the instructions for the request process, as each Recordkeeper/Custodian has a different process for establishing the integration.
- If you are a registered representative with a Broker Dealer, in most cases your Broker Dealer will need to complete the integration request process; however, in some cases Fi360 may already be receiving data on behalf of your Broker Dealer, so please ask us.
- It may take up to 6 weeks before Fi360 begins receiving your data.
FREQUENCY OF UPDATES TO ESTABLISHED INTEGRATIONS
- Fi360 receives provider (Recordkeeper/Custodian) data for established integrations MONTHLY for the previous month-end data.
- As the data trickles in over the first 3 weeks of the month (from the various providers), our objective is to have all of the integration data processed and available by the 20th BUSINESS DAY each month.
- PLEASE NOTE: this is different than the Morningstar performance data/Fi360 Fiduciary Score updates, which occur between the 8th - 10th BUSINESS DAY each month.
- IMPORTANT NOTE: We process the files exactly as we receive them; we DO NOT alter the data in any way.
FUND CHANGES
Some plans come over to us via the CUSTODIAN as opposed to the Recordkeeper, for example: plans from Paychex are able to come through Mid Atlantic Trust, and plans from CUNA and PAi ( to name a few) are able to come through Matrix.
- There may be times when the funds in a plan/lineup are changed at the Recordkeeper level but the when the integration updates old funds are still showing, or new funds did not come through. In these instances, you will need to contact your RECORDKEEPER to request that they connect with the CUSTODIAN to remove any inactive funds, etc.
RECORDKEEPER/CUSTODIAN CHANGES
If you undergo a recordkeeper/custodian change for an account/retirement plan, the integration will stop updating.
- If the account/plan moves to one of our available existing provider (Recordkeeper/Custodian) integrations then you will need to follow the request process to begin the new integration. Once this occurs and we begin receiving the data, the account/plan can be switched over to the new connection without losing your historical data for the account/plan.
- If you already have the integration established with the Recordkeeper/Custodian that your account/plan transitioned to - please ask them to be sure your newly transitioned account/plan will be added.
- IMPORTANT NOTE: It may take a month or so for the plan to transition due to the blackout period and funding.
- If you already have the integration established with the Recordkeeper/Custodian that your account/plan transitioned to - please ask them to be sure your newly transitioned account/plan will be added.
ADVISORY FIRM CHANGES
In the event that you change firms, your current integrations will be affected. Please reach out to Fi360Integrations@broadridge.com to verify if your NEW firm has an integration relationship in place.
If not, this means that you will need to request integrations again. This is a recordkeeper/custodian process requirement relative to changes to the broker of record on retirement plans.
- FOR EXAMPLE: if you were a Registered Representative under a Broker Dealer and are now independent/a Registered Investment Advisor and still the advisor on a plan - you will need to start the integration authorization process with the applicable recordkeeper again.
Please Note: during these types of transitions, we will not begin receiving plan data until the recordkeeper approves the new request AND your plans are no longer in the blackout/transition period.
Please reference this article for guidance on how to request integrations.