Overview: This article serves as a walkthrough of the processes around the linking and removing of links to an active integration feed. These steps can only be completed once an integration request has been processed and the feed from a provider is active.
For a list of available integration providers, click here.
For more information on submitting an integration provider request and information on timelines, click here.
Skip to…Importing Individual Accounts, Householding, Linking to Existing Clients, Unlinking Integration Feeds
Import New Individual Accounts
With the import feature you can import clients associated with an integration provider and apply investment selection and monitoring criteria to them in a few short steps. Please note this process will create new clients, or duplicates of existing clients. Skip to linking an existing client here.
- While in the Client view of your Book of Business, click the Import Accounts button.
- Select the account(s) to be imported and select an import option. Accounts can be imported individually, as a select number of chosen accounts, or all accounts available at once.
- Set up Investment Selection and Monitoring Criteria and click Start Import. Please note all selected accounts will be assigned the chosen criteria.
Householding Accounts
For accounts that are part of the same overarching client (wealth clients within the same family, multiple retirement plans for a company, etc.) users can ‘household’ those accounts into a single client for monitoring.
- While in the Client view of your Book of Business, click the Import Accounts button.
- You are now viewing the import account list. Click on the “Householding” Toggle switch (upper right corner) so that it turns green.
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The screen will change to the view shown below. Put a check mark in the box next to each account you would like to include in the same household. Click 'Add to Household List' on the top right corner.
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A small box will pop up and you will be able to type in the name for your client or household, then click 'add.'
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Once you do so, your household list will show over to the left side of the page with your list of added plans/accounts.
PLEASE NOTE: if you would like all of the accounts in the household to be aggregated within one monitoring report you will want to put a check mark in the COMBINED MR box indicated below.
- If you would like to add additional households, please complete steps 1-5 (above) again - for each household that you wish to add.
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Once you are finished creating your household(s) click the blue import button on the bottom right corner. This will prompt you to select your watchlist triggers. Once done, click 'Start Import.'
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Set up Investment Selection and Monitoring Criteria and click Start Import.
PLEASE NOTE: Importing multiple households at one time will limit you to using the same Watchlist Triggers for all households.
***To use different Watchlist Triggers per household, use steps 1-5 above for each individually created household. *** - The households will then load and be available on your Clients page.
Link to an Existing Account
If the Import Accounts option on the Clients screen as described above, a duplicate client will be created. Use the option described below to link a new feed into an existing account.
- From the Clients screen, select the client being linked to the integration feed.
- Click on the active account that should be linked to the feed, which will then take you into the holdings page.
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Click on the blue hyperlink on the top right corner that says Link to Provider.
- If the plan is ready to be linked, it can be found using the first option of “Find one of your authorized accounts”.
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Once selected, a search bar will appear allowing you to search the data feed by the name of the account.
- Click “Preview” at the bottom of the page to view the holdings available for import.
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This will then pull you into a preview box where you can review the funds being pulled with the asset values. This will also note the Last Updated date, which indicates the as of date for the holdings data.
PLEASE NOTE: If you are linking in between our monthly data feeds you will see a message to remind you that the difference between the date you are linking and the 'Last Updated' date is more than 15 days. -
Before linking the holdings into the account, choose whether to save the holdings as listed on the screen.
PLEASE NOTE: If the box remains checked then your holdings will be updated immediately with these available holdings once you click “Link”. If you uncheck the 'Save Holdings' box and click “Link” the holdings will not update until the next monthly feed is loaded.
Manually Adding Integration Feeds
In some instances, Fi360 may have data for integration available even if you are not seeing the account(s) available for import. These can be searched for and added within an existing client.
- If the client is not currently within the Book of Business, a new client will need to be created. This can be done using the “+ Add New Client” button on the top right of the client list. For more information on creating a new client, click here. (Link to creating client article)
- From the Clients screen, select the client being linked to the integration feed.
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Now that you are on the Client Accounts screen you can search for an account that is not showing in the 'Import Accounts' area. First, click on the 'Import Accounts' icon.
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Next, select the 'Find a single plan/account' option. This will allow you to look up the plan/account by entering a valid ID and the last month-end asset value. If Broadridge already has this data, the name of your account should appear at the bottom of the screen. Then, click “Preview”.
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Once you click preview a viewer box will appear (screenshot below) with a list of the account holdings that will be imported along with the date of the feed. Once reviewed and confirmed the account holdings match your records, click “Link”.
How to Unlink an Integration Feed
This process will not archive or remove the account or client from the Book of Business completely. To learn more about the process for archiving existing Clients and Accounts, click here. (Link to associated article)
- From your Clients page click into the client with the account you wish to unlink.
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Click on the three dots to the right of the account you with to unlink, then click “Edit Account”
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Check the box next to the name of the currently linked account, then click “Update”.
Please note: This process will not change or remove any existing holdings within an account. It will only prevent future updates from the existing feed coming in.