Getting Started with Data Integrations

Overview: This article explains how the integration request process works, what to expect during setup, and important considerations related to approvals, timelines, and account changes. It also highlights how provider, fund, or firm transitions may affect an existing integration so clients can better understand the overall process and requirements.

Skip to...How To Request Integrations With A Provider, Integration Details: Timelines, Fund Changes, Recordkeeper Changes, and Advisory Firm Changes

How To Request Integrations With A Provider 

In this section, we will review the process for requesting an integration with a provider in the Fiduciary Focus Toolkit. This feature allows your fund lists and asset data to be imported directly from the provider, eliminating the need for manual updates. By automating this process, you can save time, reduce the risk of errors, and focus your efforts on other priorities.

As a general guideline, all integration data feeds should be updated by the 20th business day following quarter end. For example, if the quarter ends on 3/31/2026, the integrated data feed should be updated to reflect the new information by 4/28/2026. To see a list of available Integrations, please click here.

• To add an integration to your account, go to the top right corner of your screen, click the Application Management icon (gear), and select Integration Providers.

• Click 'Add New Provider'.

• Select the desired provider from the drop-down:

• On the next screen, please follow the instructions provided on the page then click the blue ‘Create’ button in the lower right of the window once all available fields and forms have been completed.
• Once your provider request has been submitted according to the provider-specific instructions, it will display a Pending status until it has been approved by both the provider and Broadridge. When your data becomes available, the request status will update to Approved. Please allow 6–8 weeks for the setup process. If you have not received an update within that timeframe, please contact us at [e-mail].

Please Note:  

• Each provider may have different authorization requirements to approve an integration. To avoid delays in processing your request, please review the instructions carefully and complete any required forms for your selected provider(s).
• If you are a registered representative with a broker-dealer, your broker-dealer will typically need to complete the integration request process on your behalf. In some cases, however, we may already be receiving data for your broker-dealer. If you believe this applies to you, please contact us at [e-mail].

Integration Details: Timelines, Fund Changes, Recordkeeper Changes, and Advisory Firm Changes

This section covers various details about the integrations process including expected timelines, fund, recordkeeper, and advisory changes.

Frequency of Updates To Established Integrations:

• Broadridge Fiduciary Governance Solutions receives provider (recordkeeper/custodian) data for established integrations each month, based on the previous month-end data.
• As data is received from providers throughout the first three weeks of the month, our goal is to process and make all integration data available by the 20th business day of each month. This timeline is different from Morningstar performance data and Fi360 Fiduciary Score updates, which are typically completed between the 8th and 10th business day of each month.
• We processes files exactly as they are received from the provider and does not alter the data.

Fund Changes:

• Some plans are provided through the custodian rather than the recordkeeper. For example, plans from Paychex may be delivered through Mid Atlantic Trust, while plans from CUNA and PAi may be delivered through Matrix.
• In some cases, fund changes made at the recordkeeper level may not appear in the integration update. For example, inactive funds may still display, or newly added funds may not be included. When this occurs, please contact your recordkeeper and ask them to work with the custodian to update or remove inactive funds and ensure the correct lineup is provided.

Recordkeeper/Custodian Changes:

• If you undergo a recordkeeper/custodian change for an account/retirement plan, the integration will stop updating. 
• If an account or plan moves to one of our existing provider (recordkeeper/custodian) integrations, the advisor must request a new integration for that provider. Follow the integration request process to start the new connection. Once we begin receiving data, the historical data of the account or plan can be moved to the new integration.
• If you already have an integration established with a recordkeeper or custodian to which an account or plan has transitioned, please contact them to confirm that the newly transitioned account or plan will be added to your existing feed.
• Please Note: Due to blackout periods and funding timelines, the transition may take a month or longer to be completed.

Advisory Firm Changes

• If an advisor changes firms, their current integrations may be impacted. Please contact [e-mail] to confirm whether your new firm already has an integration relationship in place.
• If your new firm does not have an existing integration relationship with us, please submit new integration requests for the new firm. This is a recordkeeper/custodian requirement related to changes in the broker of record on retirement plans.
  • For example, if you were previously a registered representative with a broker-dealer and are now independent or operating as a registered investment advisor, but remain the advisor on the plan, you need to restart the integration authorization process with the applicable recordkeeper.
• Please Note: during these types of transitions, we will not begin receiving plan data until the recordkeeper approves the new request and the plans are no longer in a blackout or transition period.

We are here to help! Please reach out to [e-mail] with any questions.