An Investigating Officer of Fi360 shall review all written complaints. Upon the initiation of the review of a complaint, the Investigating Officer shall give notice of the investigation to the designee against whom the complaint has been made. The notice shall include a description of the complaint and a request for any information that the designee believes may be relevant in the Investigating Officer’s review of the complaint.
The Investigating Officer, upon concurrence by an independent member of the Review Committee, shall have the authority to dismiss any complaint that is judged reasonably to be groundless or without merit.
For more information on the Complaint Procedure, please read the document below.